Returns Policy

At TRIONEXAL, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, our returns policy is designed to make the process as easy as possible.

30-Day Return Window

Products purchased from TRIONEXAL can be returned within 30 days of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. Please note that certain items are not eligible for return, including gift cards and downloadable software products.

Return Process

1. Contact our customer service team at [email protected] to initiate a return.
2. We will provide you with a return authorization and instructions on how to send your item back to us.
3. Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund.

Refunds

If your return is approved, a refund will be processed to your original method of payment. The time it takes for the refund to post depends on your card issuer's policies.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [email protected].

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Contact Us

If you have any questions on how to return your item to us, contact us at [email protected].